"Long delays in prebooked appointments"

About: Western Eye Hospital

Unfortunately I had to give 1 star for this sole reason - delays in pre booked appointments. Last winter I was here well in time for my 2.15pm appointment. And after 6pm when the staff had gone, the doc saw me. All patients were extremely annoyed. And today again, as I write this review, I'm sitting in the waiting room (outdoor patients dept) for my 2.15pm appointment and it's already 4pm. This is utterly disappointing.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience and we sincerely apologise for the long waiting time in outpatients at the Western Eye Hospital. Your comments have been passed to the service,. we are aware of pressures on the service and working hard to try and improve the situation.

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