"None"

What I liked

None

What could be improved

The Kingston hospital does not follow NHS regulations for an oversea visitor who is employed by a UK employer.

According to the information given by Department of Health (http://www.dh.gov.uk/en/Healthcare/Entitlementsandcharges/OverseasVisitors/Browsable/DH_074381) and its implementing regulations (http://www.dh.gov.uk/en/Healthcare/Entitlementsandcharges/OverseasVisitors/Browsable/DH_074381), my wife and I are entitled to have a free NHS service as patients because we are included in exemption for charges. However, they declined my wife, who is pregnant, because of our living in UK less than 12 months.

If they could say "NHS Hospital TRUST", I believe they should trust the regulations and guideline of NHS. However, they do not allow an exemption case such as ours, an UK employee and less 12 months living.

Therefore, they advised us to pay £2,000 in advance or let my wife (35 weeks of pregnancy) go out and find other hospitals which may have less level of criteria, which means "follwing NHS guideline".

To improve the service of the Kingston Hospital, I believe they should follow the NHS guideline and regulations.