"My sincere thanks and appreciation to all concerned"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Vascular surgery

(as the patient),

I feel it appropriate to comment on my recent healthcare experience at the Princess Royal Hospital.

I had been referred to the Vascular Surgery Clinic on the 20th June 2014 to investigate potential problems with my carotid artery.

Accordingly I arrived at the hospital reception and thereafter was quickly directed to the appropriated department. I was greeted at the department with a friendly welcome and indeed a ‘good morning’ from Mr Fox. The department staff could not have been more courteous and my need for an Ultrasounc Scan was processed very quickly indeed. Thereafter I was personally invited by Mr Fox to review the results of the scan resulting thankfully in confirmation that there was nothing of concern.

I can only comment the service I received and I just wanted to ensure that all at PRH, particularly Mr Fox and his team were congratulated and thanked for their timely, courteous, friendly and professional service- a credit to the NHS in what I know are challenging times for our Health Service.

Please pass on my sincere thanks and appreciation to all concerned with the treatment I received on 20th June 2014.

Many thanks.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Char466

Thank you for your feedback which is much appreciated.

Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust who do not have access to respond to postings on Patient Opinion. As all postings received are anonymous I am unable to pass on your comments to the hospital.

May I suggest that you contact the Patient Advice Liaison Officer (PALS). They will be able to accept your positive comments and pass them on to the departments concerned with your treatment.

PALS PRH - 01952 282888

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your kind comments which will be forwarded to the vascular surgery manager to share with the staff Di Davis Patient Advice and Liaison Service

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