"Ear ache and passed out"

About: Basildon University Hospital

We visited A & E on 3 occasions due to my GP refusing to refer my 10 year old daughter for ear suctioning resulting in her passing out. We came in my ambulance and were seen right away, on all 3 occasions, in & out within 30 minutes. Very pleased the Emergency ENT doctor suctioned her ears ending 3 weeks of pain for her dispute my GP refusing to refer for this. Also already received her referral for ENT & Audio as the Dr wants her ear looked into further incase their is something not right. Very professional, Polite and caring staff, could not fault them in any way , definately get my vote!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Basildon University Hospital

We are always pleased when relatives take the time to express their appreciation of the care provided to a loved one and were glad to hear that your daughter's experience at Basildon Hospital has been a positive one. Your kind comments will be shared with the ENT staff as appropriate. May we take this opportunity to thank you for your comments and to wish your daughter all the best for the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful