"Rude nurse"

About: NHS 24

(as the patient),

Called to get information about an infection and side effects of antibiotics I was concerned about.

Nurse called back exact 3hours. She was very rude, made out i am stupid. Made me feel uncomfortable and didn't bother asking about my side effects.

Instead she just fobbed me off and gave me a website to research this infection. She was very useful, don't know why I even bother calling.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Misslsf18

Thank you for your feedback via Patient Opinion in which you described your experience of calling NHS 24 for information. I read your comments with great concern and I am sorry that this was your experience. NHS 24 welcomes feedback from persons who use our services and I would be very willing to investigate this further for you. Please do not hesitate to contact me directly on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk to enable me to fully explore your concerns. I look forward to hearing further from you.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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