"Wonderful Staff, Useless Administration"

Wexham Park Hospital has in its midst a real gem that must be supported and preserved at all cost - its staff. The Doctors, Surgeons, Ward Sisters, Nurses, Porters, Consultants and Laboratory Technicians are professional, hard working, dedicated individuals, who regularly display a fine sense of humour. The Surgeon took decisive action to deal with the infection and the Staff's efforts enabled them to identify and treat my very rare infection in a timely, efficient fashion. They are the front window of the hospital and the initial impression of the hospital is derived from these very special people. They must be supported without fail. The big problem with the hospital is its pitiful administration and its inability to communicate. Doctors do not speak to doctors, departments do not speak to departments (if there are two departments involved in a patient's treatment), doctors do not speak to award sister/Nurses or other departments, doctors do not speak to patients and departments do not speak to wards. Staff can be perfect in a hospital, but if they are not backed up by decent bureaucracy and effective administration, all their efforts are wasted.