"Ouch"

We’re sorry to hear that you’ve had a bad experience at the QE, and have concerns about visiting our site. Our hospital started being built in the 1800s, and will likely never stop growing. It is true that it has grown organically rather than being designed as a whole unit but we believe that each new addition to our site over time, such as our surgery centre, pathology lab, and our brand new emergency care centre are important in ensuring our patients have the most modern cutting edge care possible. We listened to your concerns about the online map and would like to mention that the radiology department is on there but is listed as x-ray, which we can see is confusing so we have now amended the map to reflect this which we hope helps. We were disappointed to hear that you didn’t receive a map with your outpatients appointment letter and will be flagging this up to the department who should be issuing these with appointment letters. There are lots of benches on our site to sit on, but we realise that these aren’t indicated anywhere, so following your feedback we will be working this into our new signage plans. When we open our new emergency care centre later in the year, we will be starting a programme of change for the signage on our site, making it clearer and segregating the hospital into zones to make it easier to get around, which should address lots of your concerns. There isn’t a lot that we can do about the location of our hospital, and although there are not any leisure facilities nearby, we will have some new shop units in the new emergency care centre which should provide some more amenities for you nearer the main entrance come the Autumn.