"Response time was wonderful"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Tracey Nigel and Emily paramedics from south western ambulance service attended my home within ten minutes of my 999 call after suffering severe chest / rib pain. They were all brilliant, professional and reassuring and took me to derriford hospital, I highly recommend them, please be aware the response time was wonderful as I live in a rural area and in the past emergency services have took 90 minutes to arrive here, thanks again

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi MalcolmP

Thank you for taking the time to share your story with us - I hope you are feeling better.

It is very rewarding to hear how our staff are continuing to provide excellent care to patients when they need it most.

We can share your kind words with Tracey, Nigel and Emily however to do this we need a little more specific information from you. May I ask you to contact me on either 01392 261 552 or sara.coburn@swast.nhs.uk at your convenience.

Thank you, again, for taking the time to provide us with feedback.


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