"A cancelled appointment"

My orthopaedic appointment was for 10: 00, although I have a previous appointment in the Galton day unit at 9: 30. I arrived to book in for my my 10: 00 appointment at 9: 30 to be told the fracture clinic had been cancelled due to the Doctor being off sick. I ask to book another appointment but was told I had to call the Doctors secretary, although someone should ring with a new appointment. I called the secretary who only works between 10: 00 - 16: 00, So decided to call the appointment cancellation number on the letter for my 10: 00 appointment. I spoke to Michelle who booked me another appointment. At 9: 28 I received a txt telling me my appointment had been cancelled, but which one? at the time I knew, but if I was late it didn't tell me if it was the orthopaedic or cancer appointment

The Medway Maritime Hospital is huge, surely there are Doctors/Consultants to cover when someone goes of sick or does everything come to a standstill.

My husband has been recently diagnosed with Myeloma and was looking forward to being told he could use his fractured leg today, which would have boosted his moral, instead this had just been something else that has bought him down.