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Care Opinion

My treatment at Solihull Hospital

Posted By EdH

"My treatment at Solihull Hospital"

About: Solihull Hospital / General surgery

(as the patient),

I was a day patient at Solihull Hospital in mid August 2014 and I know you can't name individuals and I don't want to because everyone at the Solihull Day Procedures Unit were excellent.

I couldn't have asked for better care and attention from the Receptionist to the Nurses to the Anaesthetist to the Consultant who carried out the operation. I would just like to say thank you for the care they gave me.

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Responses

Response from Andrew Catto, Medical Director and Interim Deputy Cheif Executive, Trust Headquarters, Heart of England Hospital Foundation, Heart of England Foundation Trust 9 years ago
Andrew Catto
Medical Director and Interim Deputy Cheif Executive, Trust Headquarters, Heart of England Hospital Foundation,
Heart of England Foundation Trust

I am the senior doctor at Heart of England with the professional leadership role for doctors. I lead quality and safety at our Trust.

Submitted on 07/08/2014 at 22:48
Published on Care Opinion on 08/08/2014 at 09:23

picture of Andrew Catto

Dear EdH

Thank you very much for sharing your positive experience with us.

I will forward your comments to Dr Rex Poulson, the Assistant Medical Director at Solihull Hospital - he will share your comments with the Day Case Unit.

Best wishes

Andrew

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Response from Vanessa Wort, Head Nurse Solihull Hospital, Heart Of England NHS Foundation Trust 9 years ago
Vanessa Wort
Head Nurse Solihull Hospital,
Heart Of England NHS Foundation Trust

Submitted on 08/08/2014 at 07:44
Published on Care Opinion at 09:23

Thank you for this positive feedback. It is lovely to hear you have received good care. I will ensure the staff on the unit are made aware.

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Response from Solihull Hospital 9 years ago
Solihull Hospital

Submitted on 22/04/2015 at 12:00
Published on nhs.uk on 23/04/2015 at 01:00

Dear Sir or Madam, Thank you for taking the time to post your comments following your admission to the Day Procedures Unit at Solihull Hospital in August 2014. It is lovely and most appreciated to receive such positive feedback from our patients. All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team. In addition, your posting will be emailed to the relevant teams as I am sure they will be delighted to read your comments. I do hope that you have made a full recovery following your surgery. Best wishes Patient Services Team.

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