"Contact with TRAQS was excellent"

About: Telford referral and quality service (TRAQS)

(as a service user),

My contact with TRAQS was excellent, the lady that dealt with me “Semma” Was professional, friendly and very helpful. Getting me an early appointment so that I could enjoy my holiday.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Blue534

Thank you for sharing your positive comments with the team. I am really pleased to hear that the Patient advisor you spoke to dealt with your call in such a professional way. TRAQS take Customer Service very seriously and it is always very rewarding to read such positive feedback from a patient.

I hope that you were able to enjoy your holiday and that you are benefiting from your treatment.

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