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Staff would rather offload you to your GP

Story from nhs.uk

"Staff would rather offload you to your GP"

About: Sandwell General Hospital

No care. I was in need of an abdominal ultra sound scan and have since been told this by numerous other medical professionals, but was denied this and shipped off to my GP. All staff were rude and inconsiderate. Do not go here.

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Responses

Response from Sandwell General Hospital 9 years ago
Sandwell General Hospital

Submitted on 29/08/2014 at 12:10
Published on nhs.uk on 30/08/2014 at 04:00

Thank you for your feedback. We strongly recommend our patients to have a referral letter from their GP before making the initial appointment with us. However, this is not an excuse for the rude behaviours of our staff. We would like to investigate this further, so if you can send the details of this incident to swb-tr.pals@nhs.net. Thank you, Toby Lewis, Chief Executive

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