"Management attitude to staff"

About: Stoke Mandeville Hospital

I visited a clinic Oncology/warfarin with a friend and was appalled by a management person and her treatment of the nurses and reception staff. She addressed them in a loud, bullying, abrasive rude manner. If I was one of her staff - I would have left the clinic to manage her self. She lacks people management skills. I am from overseas and expected better from an NHS facility.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. I am sorry that on this occasion our service fell below the standard that we would expect.

If you would like to take the matter further or you would like to speak to someone about eth experience you have had please contact our PALS service pals@buckshealthcare.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful