"Lack of communication / test results"

About: Good Hope Hospital / Gastroenterology Good Hope Hospital Gastroenterology Sutton Coldfield B75 7RR

Posted by mspring (as the patient), 9 years ago

Admitted to Good Hope in July, sickness, diarrhoea, etc. Sample taken during day - told results expected after 4 days. 4 days later told 7 days - 7 days later told my sample had been lost.
Another sample taken, but I was discharged before results expected. I have telephoned and left message - no reply. The results may or may not show what is wrong - either way I need to know.
Still have diarrhoea - what am I supposed to do now?
The doctors and nurses were all extremely kind and understanding. But communication could've been improved.

More about:

diarrhoea

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Responses

Ann-Marie Riley

Head Nurse, Good Hope Hospital,

Heart Of England NHS Foundation Trust

Submitted on 07/08/2014 at 09:34

Published on Care Opinion at 11:10

Dear Mspring
I am equally concerned that we do not appear to have given you adequate information. Would you be able to ring me on 0121 424 9664 or email me on ann-marie.riley@heartofengland.nhs.uk so I can get your details and chase this for you today.
kind regards
Ann Marie

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Update posted by mspring (the patient) 9 years ago

My problem has been dealt with extremely quickly and efficiently - thank you.
All of the staff that I saw at Good Hope Hospital were dedicated, professional, caring and so very kind. With teams like this, and leadership provided by those such as Ann-Marie Riley, the head nurse, this hospital is turning itself round and becoming one that all of the community can be proud of.

Ann-Marie Riley

Head Nurse, Good Hope Hospital,

Heart Of England NHS Foundation Trust

Submitted on 07/08/2014 at 19:33

Published on Care Opinion on 08/08/2014 at 09:21

Dear mspring
Thank you so much for your kind comments.
I hope others reading this will take the opportunity to contact us to provide formation when there is an issue as we do try to resolve things as quickly as we can.
Do get in touch if we can help again!
Kind regards
Ann Marie

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Good Hope Hospital

Submitted on 22/04/2015 at 08:40

Published on nhs.uk on 23/04/2015 at 01:01

Dear Sir or Madam, Thanking you for taking the time to post your comments following your attendance at Good Hope Hospital in July. On behalf of the Trust, I am sorry that your initial sample was lost and I am sorry to hear that you have have not as yet been provided with the results of your sample. If you contact the Patient Services Team on 0121 424 0808 (9.00am - 4.30pm Monday - Thursday / 9.00am - 4.30pm on Friday), they will be able to look into this matter for you. Alternatively you can email the team at patientservices@heartofengland.nhs.uk In the meantimel, I would like to take this opportunity of thanking you for your kind comments regarding the staff. Best wishes Patient Services Team

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