"Referral process let down by reception staff"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / General medicine The Princess Royal Hospital General medicine TF1 6TF
Posted by Cairo261 (as ),
Shame the referral process was let down by the reception staff at the Bickerstaff unit. Grumpy miserable ‘nurse’ on reception got up and walked off when I arrived and I had to stand and wait for 10 minutes before anyone came to help! Rubbish! Staff at the appointment were brilliant though.