"unprofessional facilities staff"

About: Queen Elizabeth Hospital (Gateshead) Queen Elizabeth Hospital (Gateshead) Gateshead NE9 6SX

Posted via nhs.uk 9 years ago

I called to speak to the estates department with a query regarding repairs, only to have the person i was speaking to put the phone down on me before I'd finished speaking! I understand that they are busy, but a little professional courtesy would go a long way!

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Queen Elizabeth Hospital

Submitted on 06/08/2014 at 11:58

Published on nhs.uk on 07/08/2014 at 04:00

We're so sorry to hear that you received less than the customer service you should expect from us. We hope that this experience doesn't put you off contacting the hospital in future, and we will remind our estates staff about good customer service.

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unprofessional facilities staff

"unprofessional facilities staff"

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