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Care Opinion

BAD CUSTOMER SERVICE

Story from nhs.uk

"BAD CUSTOMER SERVICE"

About: Northern General Hospital

The hospital need to stop thinking they are doing you a favour and treat you with respect. Not one compassionate word from any staff member. Patients taken for treatment out of order without anything to explain why. Triage assessed 1 patient in 70 minutes. Booking in staff no compassion - no empathy and no smile. You are there to provide a service - NGH A&E think they are doing the patients a favour. Could learn a lot from quality customer service training ! Over the years nothing has changed and nothing will change whilst you are unable or unwilling to put yourself in the patients position.

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Responses

Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust 9 years ago
Debbie Fletcher
Patient Partnership,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 28/09/2014 at 12:24
Published on Care Opinion on 29/09/2014 at 11:50

Thank you for taking the time to give us your feedback regarding your recent experience of our services. I am very sorry that you have had cause to raise concerns regarding the standard of care you have received. We would like to be given the opportunity to investigate this further and respond to you in more detail. If you would like us to investigate your concerns further, please contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you once again

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