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Cystoscopy

Story from nhs.uk

"Cystoscopy"

About: Horton General Hospital

Yesterday I had a cystoscopy at the horton, I was very nervous, but the staff, nurses, anesthetist, surgeon and all the staff attending the operating theatre couldn't have done more to make me feel relaxed, I was extremely impressed, thank you all for everything! Anyone else going for this procedure, please do not worry at all, the procedure was painless and I've had no problems post procedure! We are too quick to complain about the nhs and the staff, I just want them to know that I am grateful for the considerate and kind way I was treated!

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Responses

Response from Horton General Hospital 9 years ago
Horton General Hospital

Submitted on 21/10/2014 at 16:50
Published on nhs.uk on 23/10/2014 at 04:01

Thank you so much for taking time to share your positive experience with us, your feedback is greatly valued and appreciated. I am glad that you felt reassured by our staff, and ease during a delicate procedure. Thank you for your praise for the professionalism of our staff, it brightens the day when our staff receive positive feedback, affirming a pledge to deliver compassionate excellence. It has been a pleasure to share your thanks with clinical teams working at the Horton General Hospital, as well as senior management responsible for those areas. I hope that you are recovering well!

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