"My appointment was handled with great efficiency"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Endocrinology

(as the patient),

My appointment was handled with great efficiency and I saw the consultant on the date arranged. Things were well explained about treatment and the pharmacy staff were courteous. It was a positive experience on the day.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for posting such a positive comment regarding your recent referral.

TRAQS aims to ensure that your referral is dealt with in a friendly and prompt manner, to ensure that treatment takes place without any unnecessary delay.

We are pleased that the service provided by TRAQS and the hospital met with your approval and expectations.

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Response from The Princess Royal Hospital

Thank you for your kind comments Di Davis Patient Advice and Liaison Service

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