"A pleasant experience"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was telephoned to arrange a suitable appointment and venue. I received a reminding call the day before my appointment.

When I arrived I waited for 7 minutes and then the lady took me to a room and did some tests with me and explained clearly what she was doing.

It was a pleasant experience and I was left with a very clear picture of my hearing problem.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to complete the feedback form.

I am pleased that TRAQS was able to arrange a suitable appointment for you at a location of your choice and the care you subsequently received exceeded your expectations.

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