"Great patient care"

About: Bassetlaw Hospital / General surgery

(as the patient),

I have visited Bassetlaw Hospital today for a pre-assessment before surgery on Friday.

I was just struck by how polite everyone was that I came into contact with - from initial booking in at Outpatients, to being physically directed to the department I needed to go to, support staff and great nursing staff who undertook the assessment.

They were kind, caring and we had a laugh. I was also out within 40 minutes. Really aware that I had taken the time earlier in the day to comment on a bad service elsewhere and felt I needed to say great job.

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Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Thank you for your kind comments we are pleased to hear you had such a positive experience. Your comments have been passed on to the staff in the outpatients and pre-assessment departments.

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Response from Bassetlaw Hospital

Thank you for taking the time to provide positive comments about Bassetlaw Hospital, they are greatly appreciated and will be fed back in due course. We always strive to deliver the best service we can to our patients and are very happy that your experience was a positive one. Thank you.

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