"Very polite staff and appointment process"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was very happy with the service, contacting me on the Friday I was unavailable. Phoned them back on the Tuesday, got through straight away very polite staff, appointment good time and hospital I wanted.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

I am pleased that your recent experience has left you with such a positive view of our service and we were able to secure an appointment at your preferred location.

Your comments are greatly appreciated.

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