"Communication between departments could be better"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Physiotherapy

(as a service user),

I had MRI + results in December 2013 and referral to PRH. Physio did not receive MRI results – so how could I be treated? ?

I was told I had 4 consultations with her – so I put on hold until she had MRI or info from the consultant that I was referred to. Consultant at my appointment had no record of why I had an appointment or a copy of MRI. A wasted appointment for a busy department and myself. The consultant thought I should be seen by ‘neck dept’ not arm department. He offered an appointment to test the nerves in my arm any way. As a result I was discharged in April and advised to have physio. I contacted the physio department to continue treatment. They informed me I had been discharged.

So I started again in May to see my GP to get referred again – as she had done in December 2013. This time I have my own copy of MRI as I believe alliance medical is not compatible with PRH. So 6 months after being referred, I hope the communication between the departments will be efficient to enable me to receive the correct treatment I deserve.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated.

Although your referral may have been processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your comments and feedback which will be forwarded to the radiology and physiotherapy departments Di Davis Patient Advice and Liaison Service

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