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The person I dealt with was easy and pleasant to talk to

Posted By Jump200

"The person I dealt with was easy and pleasant to talk to"

About: Telford referral and quality service (TRAQS)

(as the patient),

I missed the original call by TRAQS but there was a text with the number to phone back on. The person I dealt with was easy and pleasant to talk to. She was very clear in what was available and took note of my specific needs. The closest dates were during my summer holiday away so she offered me one immediately on my return and wished me a happy holiday when we had finished the call. A nice touch.

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG 9 years ago
Jennie Moore
TRAQS Patient Advisor, RAQS,
Telford and Wrekin CCG

Submitted on 12/08/2014 at 16:44
Published on Care Opinion at 18:39

Dear 'Jump200'

Thank you for taking the time to leave such positive comments. We are pleased that TRAQS met your expectations and your feedback is much appreciated.

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