"My Dad's visit to the Urology out patient dept"
About: Norfolk & Norwich University Hospital / Urology Norfolk & Norwich University Hospital Urology NR4 7UY
Posted by Mea (as ),
A very good experience. I attended with my dad. He was seen promptly. The Doctor whose name was? Dr Winjanera (sorry if I've got this wrong) explained everything very clearly to my Dad & allowed him time to ask questions. As his Family Carer I felt welcome & appropriately included in the consultation.
We have always had good experience in urology out-patients dept (Nurse-led & Consultant/Doctor led). I would like to nominate the team for a recognition award.
Trip to pharmacy after the appointment was another good experience, just 15 mins wait. I left Dad's disabled badge in the car, but the volunteer at the desk could see he was in a wheelchair & kindly validated our parking ticket, saving a trip back to the car in a sweltering hot day.
Thank you for being person & family centred.