"I was terrified"

I have wet age related macular degeneration of my left eye. The treatment involved injecting into my eye. The consultant talked me through the process, answered my questions [I was worried whether the eye was still anaesthetised] she proved it by demonstration] and was wonderully patient , understanding.and friendly.. The other stall members were friendly and helful, with me and with each other. To crown it all, I was waiting for transport and it was getting late but a member of staff in mnor injuries asked me if I would like a cup of tea or coffee, and made it for me in the staff room. I cant praise the people who work in this hospital enough .

Story from NHS Choices

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Response from West Berkshire Community Hospital

Thank you for your positive comments about the eye service at WBCH. We will ensure we pass your kind feedback on to all staff that have been involved with your care. We are very pleased to hear that they were friendly and helpful.