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Emergency treatment

Story from nhs.uk

"Emergency treatment"

About: Scunthorpe General Hospital

I was taken to Scunthorpe General A&E via ambulance Thursday, due to suspected stroke, and as soon as I arrived in resus the staff where there immediately! I was treated with respect and dignity at all times,the staff were fantastic! then I was transferred to the Hyper acute stroke unit, where again I was treated with the up most respect and dignity. the only thing I would say is that the unit was mixed sex, which no longer should be the case, but this did not bother me too much, but the staff where very professional and friendly, and always answered your buzzer!, nothing was too much trouble. Well done guys, thank you so much.

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Responses

Response from Scunthorpe General Hospital 9 years ago
Scunthorpe General Hospital

Submitted on 15/08/2014 at 12:08
Published on nhs.uk on 16/08/2014 at 04:00

Hi Gavin, thank you for your comments, it's good to hear you had a positive experience at what must have been a very stressful time. The system does work really well - as soon as the ambulance service lets us know a suspected stroke patient is on the way the stroke responder team ensures they are ready and waiting in A&E in time for the paramedics to bring the patient through the doors. The mixed sex accommodation 'rules' apply differently to critical care areas, where access to specialist care is the priority, so there is no segregation required in the hyperacute unit but staff do aim to use screens to create some segregation as far as they can. As soon as a patient is able to move out of the critical care area then they should certainly go to single-sex accommodation. Best wishes, Sarah Mainprize

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