"Why book an operation, Part 2"

I left an entry on July the 14th regarding my fathers lack of operation. Today was D-Day part 2!! A totally different experience, from the staff at Reception to the very hard working nurses in the General Surgery department and on the ward to the Surgeon who performed the operation were professional and respectful. The NHS is something to be proud of when it works. I have read the other reviews and can understand the anger, we are not asking for a lot,just the right to have trust in the staff and building looking after our loved ones. When it works, it works well. Stop buying stupid clocks that no one can tell the time from and invest the money in getting it right every time.