"horrific"

My girlfriend had a nose operation in Feb 2013. the work done was to a poor standard and the aftercare, worse. Inevitably, the work undertaken has failed and her nose has collapsed causing great pain and inability to breathe. After finally getting an appointment to talk about this, we waited over an hour after the appt to be seen. The "specialist" took a 10 second look, said nothing and then picked up a personal mobile phone call while we were sat waiting. when the specialist had finished, the specialist said that all looks fine so come back in 6 months. 6 months later, we come in again, wait over 90 mins to be seen only to be told by the locum that it was too complex for the locum to deal with and we should come back another day to see the "specialist"!! 2 days off of work and no nearer a resolution. We decide that due to this horrific service, we will look to get her nose corrected privately at great cost (im glad our NI payments are well spent). We called the ENT receptionist to request her medical notes - and were told that by her "i dont have time to be going around looking for your medical notes. you will have to write in and request them" great service. i am disgusted by the pathetic service QA provides and hope i never have to step foot in that dump ever again.