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Arthroscopy of left knee

Story from nhs.uk

"Arthroscopy of left knee"

About: Nuffield Health, Ipswich Hospital

My whole experience was pretty bad. Felt I would recover well from my operation. But I was never explained what was found wrong with my knee, I had to keep e-mailing (which took ages to get a reply from. Turns out I have grade 4 degenerative change in my trochlear which will lead to arthritis. But I was told at first that there was only a little bit of wear in there. So I would say the after care has been quite shocking. Also Nuffield didn't supply my medical insurance with the right documents to pay my statements off leading to them referring it to a debt collector company. I tried to communicate but didn't feel Nuffield communicated very well back with me.

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Responses

Response from Hospitals Feedback, Nuffield Health 9 years ago
Hospitals Feedback
Nuffield Health

Submitted on 10/09/2014 at 15:03
Published on Care Opinion at 15:34

Dear David,

Thank you for taking the time to feedback your experience at our Ipswich hospital. We are sorry that on this occasion the after care and the administration did not meet the high standards we set throughout the organisation. We have fed back your experience to the team at the hospital and they will look at all processes and address areas that need improvement. If you have any further feedback please feel free to e-mail us and we can present this additional information to the Ipswich hospital. The e-mail address is: Hospitalfeedback@nuffieldhealth.com

On behalf of Nuffield Health thank you for taking the time to present this constructive feedback to us, and the team at Nuffield Health hospital Ipswich.

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Response from Nuffield Health, Ipswich Hospital 9 years ago
Nuffield Health, Ipswich Hospital

Submitted on 10/09/2014 at 15:52
Published on nhs.uk on 11/09/2014 at 04:00

Dear David, Thank you for taking the time to feedback your experience at our Ipswich hospital. We are sorry that on this occasion the after care and the administration did not meet the high standards we set throughout the organisation. We have fed back your experience to the team at the hospital and they will look at all processes and address areas that need improvement. If you have any further feedback please feel free to e-mail us and we can present this additional information to the Ipswich hospital. The e-mail address is: Hospitalfeedback@nuffieldhealth.com On behalf of Nuffield Health thank you for taking the time to present this constructive feedback to us, and the team at Nuffield Health hospital Ipswich. With kind regards, Nuffield Health Consumer Care

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