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Long waiting times

Posted By Mode534

"Long waiting times"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was referred on 23rd March by my doctor for a shoulder X-ray. It took a month for the initial letter to be sent out. It appeared the Thursday before Easter so it was after Easter before I could make an appointment. Consequently I have had to wait until the end of May for an appointment. I am in extreme pain as it has been two months since I first went to my doctor.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 9 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 10/08/2014 at 16:51
Published on Care Opinion on 11/08/2014 at 09:39

Thank you for writing to TRAQS.

However, it is unclear from your comments where the delay of your referral occurred, as x-ray appointments are not arranged by TRAQS. As all feedback is anonymous, if you would like to contact us on 01952 580441 I would be happy to look into the circumstances relating to your referral to establish whether TRAQS could have provided you with a better service.

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