"Post operation are/advice"

About: The Princess Royal Hospital (Telford)

(as the patient),

The operation was performed at Nuffield. But after the operation I had to contact my doctor as I received no post operation care/advice and was led to believe Princess Royal should have contacted me with 7 days from release from Nuffield. I think a more organised link between the two should have occurred and not left to me to chase it up.

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Response from Hospitals Feedback, Nuffield Health

Thank you for taking the time to share your feedback with us. We would like to apologise for the fact that your experience has not matched our very high standards. In order to gain further learning’s we were wondering if you could elaborate further by contacting our team on the following address: customercare@nuffieldhealth.com we can then share this insight with the team at our Nottingham establishment in order to further improve our patient journey.

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Response from The Princess Royal Hospital

Thank you for your comments Di Davis Patient Advice and Liaison Service

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