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can anybody hear me and does anybody care ???

Story from nhs.uk

"can anybody hear me and does anybody care ???"

About: Newark Hospital

i telephoned 2 different numbers on 5 separate occasions to make an appointment with audiology and each time i got an answerphone .i left messages but nobody ever phoned me back.i have also had the same problem in the past with the same department and so because of this i have now applied to transfer my treatment to another hospital despite the fact that it will now set me back several weeks before i can get to see anybody. i have also been unable to find any way of making a proper complaint so have had to do it by review..

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Responses

Response from Newark Hospital 9 years ago
Newark Hospital

Submitted on 25/07/2014 at 17:12
Published on nhs.uk on 26/07/2014 at 04:00

Hello, Further to my e-mail response yesterday I have been asked to enquire whether you are able to please let me have the telephone number or numbers that you tried calling. The Audiology Team are looking into this to try and resolve the issue and it would assist greatly if you could please e-mail me with the telephone number or numbers your tried to ring? Thank you I look forward to hearing from you. Yours sincerely, Nadia Whitworth Customer Services Team Leader Newark Hospital Telephone: 01636 - 685692 E-mail: Pals.nwk@sfh-tr.nhs.uk

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