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I was made to feel good and positive

Posted By Keep153

"I was made to feel good and positive"

About: Telford referral and quality service (TRAQS)

(as the patient),

I would like to explain the marks. I was contacted by TRAQS before I had even seen my GP due to having to work over a month to been seen by her. The lady I spoke to at TRAQS was lovely and explained everything and I was made to feel good and positive about what would happen at the appointment.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 9 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 02/08/2014 at 18:09
Published on Care Opinion on 04/08/2014 at 12:55

Many thanks for your positive comments regarding the service you received from TRAQS. We are pleased that your experience was dealt with in a very friendly and professional manner from beginning to end and that the process of referral was fully explained to you.

Thank you again for taking the time to comment.

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