"I was made to feel good and positive"

About: Telford referral and quality service (TRAQS)

(as the patient),

I would like to explain the marks. I was contacted by TRAQS before I had even seen my GP due to having to work over a month to been seen by her. The lady I spoke to at TRAQS was lovely and explained everything and I was made to feel good and positive about what would happen at the appointment.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Many thanks for your positive comments regarding the service you received from TRAQS. We are pleased that your experience was dealt with in a very friendly and professional manner from beginning to end and that the process of referral was fully explained to you.

Thank you again for taking the time to comment.

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