"Phone support disapointment"

About: Maidstone District General Hospital

Having made a five star service review with regard service at the hospital I tried to phone the centre as I was having trouble with my doctors on getting a repeat prescription on my medication On trying to phone several times (and I mean loads) no i ever answers even when I tried to phone main switchboard I get put through t o a voicmail that states it mayor may not get back to you as they decide the inportance of the message However I feel it is important when I have a build up of pressure and cannot get a repeat prescription even One day later I still have not had a response recall back very dissapointed wiith this part of the service

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Response from Maidstone District General Hospital

Thank you for taking the time to leave your feedback on our services. We were very sorry to learn that you experienced difficulties in contacting the department regarding a repeat prescription and can appreciate the frustration this has caused. Should you still require assistance, please contact the Patient Advice and Liaison Service on 01622 224960 or email mtwpals@nhs.net where a member of the team will be happy to help. Kind regards, The PALS Team.

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