"Gastroenterology Outpatient Waiting Time - 12 wks..."

About: Worthing Hospital

This NHS website states the average waiting time from GP referral is 7 weeks. Well, I've been waiting since 1 May (12 weeks this Thursday). I've spoken to the gastro secretarys a couple of times a few weeks ago & explained I'm getting new symptoms & they advised a consultant has left and (1) consultants are staying longer to do extra appts & (2) it would be another couple of months. Yesterday I received a letter thinking it would be an appointment but instead it advised me 'there's no need to contact the hospital, when an appt becomes available they'll let me know'. I've actually had these problems for a year and seen no one about them, it's outrageous. No doubt when the letter finally does come it won't be an immediate date. I reckon I'm looking at Xmas at this rate! If I continue to worsen I will be holding the hospital responsible as they've been made aware several times. The waiting times following referral definitely need updating from 7 weeks to a minimum of 12 weeks.

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Response from Worthing Hospital

We are concerned to read your two postings about your dealings with the gastroenterology appointment service. We are sorry that we have communicated poorly with you and left you feeling so frustrated. We have forwarded your postings to the manager of this department who would like to apologise for the service you have received to date. We would like to help you but as the NHS Choices website is a confidential service they do not share your details with us. We would therefore be grateful if you would contact us via our PALS department. You can do this by calling PALS on 01903 285032(office hours) or emailing us at PALSWorthing@wsht.nhs.uk.

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