"The worry I have been through is unforgettable"

About: Heartlands Hospital / General surgery

(as the patient),

My operation was performed in March by a fantastic team.

On my discharge notes, it said that I needed a check up re my cancer, in 2 months time, May.

No notification came in May, so I rang the Appointments office 3 times during the next few weeks. Every time I was told that my name was on the list.

Eventually I went to see my GP who contacted the hospital and an appointment was then sent.

I have been worried all the time since March to see what the biopsy result is (OK I am pleased to say)

Surely there is a better way of coordinating appointments than the current system? The worry I have been through is unforgettable.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear elsie jackie

Thank you for getting in contact with us regarding the delay in getting your follow -up appointment at Heartlands.

I am so sorry that we added additional distress by you having to chase up your appointment and contacting our GP for in-put.

Could you please contact me at Patient Services 424 0808 so that we can look into your case?

With kind regards


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Response from Heartlands Hospital

Dear Sir or Madam, Thank you for taking the time to post your comments following your surgery in March of this year. All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team. Should you wish to discuss your concerns further in relation to the appointments system, please contact the Patient Services Team on 0121 424 0808 or via email at patientservices@heartofengland.nhs.uk who will be able to assist you. I am very pleased to read that your results were OK and I do hope that you are making a good recovery following your surgery. Best wishes Patient Services Team.

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