"Professional help, courtesy and reassurance"

About: Stoke Mandeville Hospital / Accident and emergency Wycombe Hospital / Urology

(as the patient),

As well as research into my case history - CAT Scan for Kidney Stone - the technician - Joe Kearney, explained and reassured me about my fllexible cystoscopy, a worrying procedure FOR ME, to the highest and clearest levels I have experienced.

His follow-up after the Multi Discipline Case review later that afternoon enabled my GP to refer me to A&E Surgical Assessment Unit at Stoke Mandeville where l was admitted there and then with Full Fluid and 3 x Fluid Antibiotic treatments overnight.

This lead to a further CAT Scan and subsequent Abscess Drain and Antibiotic & Fluids treatment regimes.

Again please pass on, on behalf of my wife and myself, our grateful thanks during this worrying time for the professional help, courtesy and reassurance given by Joe.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your kind words of encouragement. Your comments have been passed on to the Cystoscopy lead nurse for sharing with the team.

Bucks healthcare.

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