"very supportive staff around possible fatal..."

I was given a very high risk factor of Downs syndrome in my pregnancy at 15 weeks after a blood test. I was called on my mobile within three days of the test to inform me, and was able to see a very positive, open, supportive team within two days after that. Both the specialist midwife and the consultant were excellent, which, under very stressful circumstances, was great for us. Once the final amniocentesis result was through (all clear, thankfully) the midwife phoned me the next day, relieving me of several gut-twisting days of anxiety. I believe she even called me on her own mobile phone. I was really impressed by how they delivered difficult and complex information, laid out choices well, were sympathetic and encouraging and upbeat, and responded promptly.