"They couldn't have done better"

About: Trafford General Hospital

While the facilities and building is showing its age, staff where friendly, helpful and pleasant. Although my problem wasn't solved, I was signposted to the more appropriate area. It's a shame my problem couldn't be addressed there and then (and that I would have to wait longer to see a heath care professional) but this certainly wasn't due the fault of the staff who I really can't praise highly enough. Many thanks!

Story from NHS Choices

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Response from Manchester University NHS Foundation Trust

Thank you for the kind words. We work hard to provide a caring service and we are delighted that you noticed it. It is difficult to comment on why we were unable to address your needs as I do not have any of your details. As for the premises, we are aware of the problem and plans are in place to address this issue. Thank you again for your positive comments.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust