"Excellent Experience "

About: Norfolk & Norwich University Hospital / Accident and emergency Norfolk & Norwich University Hospital / Trauma and Orthopaedics

(as the patient),

I recently attended A&E with a broken elbow after a fall at home. The department was efficient and well organised: I was triaged, x-rayed and seen by a consultant all within one hour. An appointment was made for me the following day at the Fracture Clinic with a second follow up appointment being made after four weeks. On both occasions the system was exceptionally well organised and all staff that I came into contact with were pleasant and helpful. On both occasions I had been seen and left the hospital five minutes after my appointment time! Excellent service, thanks to all the receptionists, nurses, radiologists and registrars/consultants who attended me.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you very much for telling us about your experience. I am pleased to hear you were seen swiftly in A&E and were happy with your follow up care in Fracture Clinic.

I hope you make a full and swift recovery.

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