"Treated promptly with respect"

About: Telford referral and quality service (TRAQS)

(as the patient),

I went to boots opticians for hearing test and he told me I need to have a referral from my Doctor. I received a phone call two weeks after I saw my doctor to arrange an appointment to have an in depth hearing test to see if I need hearing aids. I had an appointment the next morning, after I had the phone call which I was surprised it was so quick. So the next day I went down to the Donnington medical centre at 12 o'clock to see a Mr Simon there and it was nice to be treated like you were important and I have to go back next Wednesday to have two hearing aids fitted as my hearing isn't too bad but need a bit of a boost. Thank you for treating me with respect and quickness, I do appreciate it.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Poster125'

We are very pleased to hear that your referral went smoothly from beginning to end and that the TRAQS service met your expectations.

Many thanks for taking the time to share your kind comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful