"Truly Appalling Level of Service at A&E"

About: Doncaster Royal Infirmary

Twice I visited A&E - arriving at 3am on a Sunday morning and 12.30am the following Monday morning. On the Sunday I had to leave without seeing a doctor because the wait was too long and I was in great pain and couldn't sit on the uncomfortable seats any longer. On the Monday I waited five hours, met a doctor who barely spoke English and gave me paracetamol. Alongside that I spoke to the call in out of hours doctor service who for reasons I still don't understand managed to callback on my parents number, waking them up at 3am and causing them significant amounts of unnecessary worry and distress. This is a department run by incompetents who hold little regard for actual patient care.

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Response from Doncaster Royal Infirmary

Dear Sam, We are sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To to help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. We would like to reassure you that if you make contact with PALS, we will carry out a thorough investigation into your experience. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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