"Blood transfusion was delayed because they were busy"

About: Whiston Hospital / Maternity care

(as the patient),

Total lack of support after a traumatic birth. Was basically left for three days with no support before seeing a Dr and only because I demanded to go home. There wasn't a Dr on call so a Dr from a different ward attended. Was told I needed a transfusion, this was at 11am. Transfusion didn't start until 6: 30pm and was told I would need another night in hospital. Refused remaining unit of blood at 8pm and discharged myself. Midwife on duty wasn't helpful or supportive at all. Was told transfusion wasn't started for 5 hours because the ward was busy except there was myself and one other person who didn't need the support I needed. Felt let down and abandoned. At followup appointment I was handed my hospital notes while waiting and I managed to read though them. Found some comments in the notes that were blatant lies and in my opinion an attempt to cover up shortcomings in the care I received. I complained to the supervisor of midwives but felt fobbed off. Was given the impression she was more concerned about trying to convince me not to log a formal complaint. At the time with a new born I just didn't have the energy to take it any further which is something I now regret.

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Response from Clare Aspinall, Patient Experience Manager, St Helens and Knowsley NHS Trust

Thank you very much for taking the time to post this information regarding your patient experience during your stay at St Helen's and Knowsley Teaching Hospitals NHS Trust.

I would welcome the opportunity to discuss further with you your concerns and hope I can offer some support to you in addressing issues raised in the posting. If you could contact me on my land line 0151-290-4136 or by email if you prefer clare.aspinall@sthk.nhs.uk.

Kindest regards

Clare Aspinall

Patient Experience Manager

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