"Urgent care grossly understaffed"

About: West Middlesex University Hospital

Sitting for 2 hours and my 11 daughter still has not even even been triaged. Told there was a shortage of nurses. This is not satisfactory. In the evenings there are no other options in the area - Teddington shut. No way to run things.

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Response from West Middlesex University Hospital

I am sorry to learn of your dissatisfaction with the Hounslow Urgent Care Centre service, which is provided by Hounslow and Richmond Community Healthcare NHS Trust. Thank you for bringing the matter to our attention. If you would like to make a complaint or speak to someone to voice your concerns directly, please contact the trust’s PALS and Complaints department, either by e-mail pals.hrch@nhs.net, or telephone the freephone service on 0800 953 0363. Alternatively you can contact the PALS & Complaints Officer, Natasha Forster, directly on 020 8973 3112.

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