"Never answer the phone!"

About: Royal Berkshire Hospital

I've been waiting for a appointment to be rescheduled since April, I can never get through on the phone. Spoke to a lady eventually who told me the new appointment letter would be in the post. It's now 2 months later, my eyesight is deteriorating and still no appointment! Not happy.

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Story from NHS Choices

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Response from Royal Berkshire Hospital

Please accept our apologies for the difficulty which you have experienced in trying to contact the Eye Department. To reschedule an outpatients appointment, please contact our Patient Services Team on 0845 900 7000. Alternately, please feel free to contact the Ophthalmology Services Manager directly on 0118 322 6923 to make suitable arrangements.

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