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Five and a half hour wait.

Story from nhs.uk

"Five and a half hour wait."

About: Queen Alexandra Hospital

Visited Accident and emergency Department 14/07/2014 with my wife who was in a lot of pain and feeling unwell Five and a half hour waiting time, we went home in the end with out treatment . Most of the female staff were more interested in chatting to the two security men behind the counter than actually helping people. Nice to see our taxes and national insurance contributions are being well spent. Well Done Queen Alexandra Great work !

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 9 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 22/07/2014 at 10:35
Published on Care Opinion at 13:10

Dear Mike

I am sorry to hear that you had a poor experience when you and your wife visited A&E on 14/7/14. We would be happy to look into this further if you wanted to give us some more details by contacting our Patient Experience Team by e-mail at: PHT.PatExp@porthosp.nhs.uk or telephone us on 0800 917 6039.

I do hope your wife is feeling much better.

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Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 18/08/2014 at 10:57
Published on nhs.uk on 20/08/2014 at 04:01

Please accept our apologies for the delay in responding to your comment. We were very sorry to read of your concerns and would like to assure you that all concerns are taken very seriously. If you would like to discuss this admission further then please do not hesitate to contact our Patient, Advice and Liaison Service at PHT.PatExp@porthosp.nhs.uk or via telephone on 0800 917 6039.

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