"Very good service"

About: Poole General Hospital

After unsatisfactory A & E treatment, and still in severe pain, the following day I was directed to the 'Primary Care' service in Poole Hospital. I was given a very swift appointment. Very helpful, kind and efficient treatment. Was a huge contrast to my previous day's experience. The department is not listed on the drop down menu. I went to the Red Clinic.

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Response from Poole General Hospital

Thank you for providing us with your feedback. We are sorry to hear that you were unhappy with the care provided to you in ED. If you would like to contact us directly to discuss how we could have improved the care you received, please call the Patient Advice and Liaison team on 01202 448353. We are however pleased to hear that you were satisfied with the care and treatment provided to you by our colleagues in the red clinic and we will ensure that your comments are passed on to both of these departments. Kind regards Maria Bennett, Patient Experience Facilitator

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