"Our son has been there for over one month now and..."

Our son has been in Callington Road for over a month. During that time communication with staff has been appalling . We have written 3 letters to his doctors without any response or acknowledgement. I attended a review where the doctor did not turn up. The other staff there were junior and did not seem to have a clue what was happening. As an example one chap who said he had been assigned to our son Asa social worker but had not met him . However when I asked if he had any questions he said no !! There did not appear to be any interest at all. My wife goes through just about every day and comes away frustrated . No communication, no apparent treatment plan. Furthermore our son complained about severe toothache which was ignored by staff to a point where it was so severe and infected that he was admitted to hospital as an emergency . To me this is neglect. Overall we have very little confidence in the staff at Callington Road.